The Ultimate Guide to UX Research

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User experience research is a crucial component of the human-centered design process and an essential part of creating solutions that meet user expectations and deliver value to customers. This comprehensive guide to UX research dives into the fundamentals of research and its various methods and includes tips and best practices from leading industry experts.

“UX research represents the insights gathered from users and customers that are leveraged to help make product decisions at any stage of the development process.”
Sinéad Davis Cochrane, UX Manager at Workday

As such, UX research involves continuous questioning and evidence gathering—a process whereby findings and insights from the study of people are used to create intuitive, human-centered experiences.

Sinéad Davis Cochrane, UX Manager at Workday and former Product Researcher at Intercom, says that UX research is more than just a “step” in the development process—research happens throughout the entire product lifecycle. She explains: “UX research represents the insights gathered from users and customers that are leveraged to help make product decisions at any stage of the development process.”

UX Research

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